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Frequently Asked Questions

Frequently Asked Questions about E2S Warning Signals and our products

This section covers the most frequently asked questions along with answers about E2S Warning Signals and our products and services.

If you do not find an answer to your question here, please do not hesitate to contact us on +44 (0)20 8743 8880 or email sales@e2s.com

Questions

E2S – Company

  1. Where are E2S products manufactured
  2. How do I open an account with E2S?

Products

  1. Where can I find details of the certifications and approvals for E2S products?
  2. What is the product warranty for E2S products?
  3. Why are manual call points available with various housing colours?

Installations

  1. Where can I find installation manuals for E2S products?
  2. What are the S2 & S3 connections used for?
  3. What is required to prevent a sounder continually operating at stage 1?

Delivery, Lead-Times & Returns

  1. What are the lead-times for E2S products?
  2. What is your returns policy? How can I return goods?

Other

  1. Where can I find information about E2S distributors, or find the location of my nearest E2S distributor?
  2. Do you have any distributors in the UK?
  3. Where can I obtain your latest product catalogue?
  4. Is it possible to purchase a product for demonstration purposes?
  5. Are you able to provide information about projects where E2S products have been installed?
  6. Are you able to provide information about clients who have specified and used E2S products?
  7. How can I obtain a certificate of origin?
  8. What is the customs / tariff code for E2S Products?
  9. Where can I find suitable Zener barriers or isolators for use with E2S products?
  10. Where can I purchase Zener barriers or isolators for use with E2S products?

Answers

E2S Warning Signals – Company

  1. Where are E2S products manufactured?
    Our products are manufactured at our facilities in West London, UK. For further information about our company, please visit the About Us section.
  1. How do I open an account with E2S?
    You can call us on +44 (0) 208 74800 or email us on sales@e2s.com with your account opening request and we will email you an account application form for completion. After you have returned the form to us we will carry out the necessary company and credit checks and keep you informed of the progress thoughout.

Products

  1. Where can I find details of the certifications and approvals for E2S products?
    Each product page contains the details of certifications and approvals for E2S products. Approval logos are shown under each product image and the approval and certificate numbers are listed on the left hand side column under heading ‘Approvals’. Additionally, copies of the certificates can be downloaded from the left hand side column under heading ‘Product Data’.
  1. What is the product warranty for E2S products?
    E2S offers 5 year product warranty as standard. For further information and full terms & conditions, please refer to the ‘Quality Warrnty’:/about-us/quality-assurance-certifications section of our website by clicking here
  1. Why are manual call points available in various housing colours?
    The standard colour is red but other colours are made available to suit different applications. According to NFPA 72 Section 9.1. Notes 1 & 2 different colour housings may also be required because of the background colour.

Installation

  1. Where can I find installation manuals for E2S products?
    Installation manuals are available on each product page on the left hand column under heading ‘Product Data’.
  1. What are the S2 and S3 connections used for?
    The S2 and S3 connections are used for Stage 2 and Stage 3 tones if these are required for the application. For further information regarding installation, please refer to the installation manual of the product which is provided with each product and can be downloaded from each of the product pages under heading ’Product Data.
  1. What is required to prevent a sounder continually operating at stage 1?
    Switch off the power supply or insert a switch in the wiring circuit. For further information regarding installation, please refer to the installation manual of the product which is provided with each product and can be downloaded from each of the product pages under heading ’Product Data.

Delivery, Lead-Times & Returns

  1. What are the lead-times for E2S products?
    We offer one of the fastest lead-times in the industry and every quotation provided will detail the lead-time for the products included. For further information, please do not hesitate to contact us
  1. What is your returns policy? How can I return goods?
    Should you wish to return any goods, please contact us in the first instance for assistance. If the product(s) need to be returned we will issue a returns order number which should be marked on the returns package and any accompanying paperwork. Additional information about terms & conditions of sale can be found here

Other

  1. Where can I find information about E2S distributors or find my nearest E2S distributor?
    You can find a list of our distributors and their contact details in the distributor section of our site.
  1. Do you have any distributors in the UK?
    If you are based in the UK you can contact us directly for any product or technical query and we can supply products to you directly after opening an account with us.
  1. Where can I obtain your latest product catalogue?
    The E2S product catalogue can be downloaded from the product catalogue page. Please note however that very latest product information is available on the product pages on our website.
  1. Is it possible to purchase a product for demonstration purposes?
    If you would like a product for demonstration purposes or for an exhibition for example, please contact us with requests and we can advise further.
  1. Are you able to provide information about projects where E2S products have been installed?
    You can find detailed case studies in our case study section and a list of project references is provided in the projects section of our website.
  1. Are you able to provide information about clients or end-users who have specified and used E2S products?
    You can find detailed case studies in our case study and a list of project references and clients can is provided in the projects section of our site
  1. How can I obtain a certificate or origin?
    We can supply a certificate of origin for your products, please contact us to request one. We can also supply a ber of commerce document which is chargeable. Please contact us for further information.
  1. What is the customs / tariff code for E2S products?
    The customs / tariff code for E2S products is 8531-1095. Should you require further information regarding customs or tariff codes, please do notitate to contact us
  1. Where can I find information about suitable Zener barriers or isolators for use with E2S products?
    You can find further information about Zener barriers and isolators in our references section in the Intrinsically Safe Solutions article
  1. Where can I purchase suitable Zener barriers or isolators for use with E2S products?
    As part of your product order, we can supply these items to you. Please contact us for further information.

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